FAQ
GENERAL QUESTIONS

What is the Staples Copy & Print Centre website?

The Staples Copy & Print Centre website is a web-based document submission service that connects customers' desktop or laptop computers directly to the Staples Print Centre network through an easy-to-use web site.

The Staples Copy & Print Centre website simplifies the submission and purchase of documents, and eliminates common errors that can result from printing electronic files.

How much does it cost to use?

There is no additional cost beyond Staples Copy & Print Centre retail pricing.

Does The Staples Copy & Print Centre website use any Java applets?

No.

Does The Staples Copy & Print Centre website require the use of ‘cookies'?

Yes. A temporary cookie is used to identify the server session.

The Staples Copy & Print Centre website also attempts to install a permanent cookie to automatically fill in the customer's login information for any future sessions.

Does The Staples Copy & Print Centre website require a secure connection (https)?

Yes. A secure (SSL) connection is used whenever you send personal information (passwords, payment information, etc) or upload your documents. A secure connection is also in place whenever you upload a document to the Staples Copy & Print Centre.

What are the browser requirements of the Staples Copy & Print Centre website?

To ensure your security, Staples Copy & Print Centre website supports the following browsers: Internet Explorer 8 or higher, Chrome, Firefox, and Safari.

Can I have my online order printed at a different STAPLES Copy & Print Centre location than my preferred one?

The pick up location can easily be changed at www.staplescopyandprint.ca. Just click EDIT YOUR PICK UP LOCATION on the Confirmation/Verify Your Order screen during the order process. If left unchanged in MY ACCOUNT, your pick up location will automatically default to the STAPLES store selected as your preferred location.

How can I change my default preferred Staples Print Centre location?

You can change your default preferred Staples Print Centre by clicking the YOUR ACCOUNT link. On the right side column, you will see your preferred Print Centre. Click the MODIFY link and you can choose from any of the available Staples locations.

Why am I asked to pay in advance while placing my order at www.staplescopyandprint.ca?

We’ve made the switch to online payment to make it easier for you to do business with us. Online payment in advance makes the entire process more efficient by allowing you to pay with ease from the comfort of your home or office while eliminating this extra step when you pick up your order.

Terms & Conditions for coupon use on www.staplescopyandprint.ca

Only valid STAPLES Copy & Print Centre coupons can be redeemed on www.staplescopyandprint.ca. Please see in store to claim any other coupon offers. For in store eKiosk orders, applicable coupons must be presented to a Copy & Print Centre associate upon payment.

How do I claim a coupon on www.staplescopyandprint.ca?

Make sure to read the Terms & Conditions on the coupon offer to ensure that it is applicable to your purchase on www.staplescopyandprint.ca. At checkout, you have the option of entering a coupon code in your SHOPPING CART and redeeming it by clicking the VALIDATE button. Please note that if you are redeeming a product offer, you must first add the product to your cart before entering the associated coupon code. Note that coupon codes that contain 16 digits can only be applied once.

Who can I contact if I have trouble claiming a coupon online?

If a coupon cannot be redeemed for any reason a message will appear on screen alerting you to the exact nature of the error. If you are unsure as to why your coupon was not redeemed click on the CONTACT US link in the navigation bar at the top of your screen and select “Coupon not accepted” as your question type. Please be sure to indicate your coupon number. A STAPLES associate will contact you within 24 to 48 business hours. Please note that we send out various offers, some of which may be limited in quantity or redeemable only in our retail stores.

How do I claim a promo code on www.staplescopyandprint.ca?

Promo codes are alphanumeric codes which will be advertised on flyers, online, or on other media. In order to redeem a promo code, at checkout, you have the option of entering a promo code in your SHOPPING CART and redeeming it by clicking the VALIDATE button. Please note that if you are redeeming a product offer, you must first add the product to your cart before entering the associated promo code. Note that promo codes contain letters and/or numbers.

Can I claim promo codes in-store?

Promo codes are only redeemable online at www.staplescopyandprint.ca.

Who can I contact if I have trouble claiming a coupon code?

If a promo code cannot be redeemed for any reason a message will appear on screen alerting you to the exact nature of the error. If you are unsure as to why your promo code was not redeemed click on the CONTACT US link in the navigation bar at the top of your screen and select “Coupon not accepted” as your question type. Please be sure to indicate your promo code. A STAPLES associate will contact you within 24 to 48 business hours. Please note that we send out various offers, some of which may be limited in quantity or to a specific product.

How do I pay for an order at www.staplescopyandprint.ca?

When you place your order at www.staplescopyandprint.ca, you will be prompted to submit payment by credit card. We accept all major cards, including Visa, MasterCard, American Express and our own Staples® Credit Card (gift cards are excluded). Once you have supplied your credit card and billing information, simply click the PROCEED button to view and print your invoice.

What is a Card Security Code (CSC)?

The Card Security Code or CSC (also referred to as CVV) is the three- or four-digit number printed on the back of your credit card. As a security measure, we request your CSC so we can verify that the credit card being used is in the physical possession of the person using it. (Note: Enterprise cards do not offer this feature.) The online payment page at www.staplescopyandprint.ca explains how to locate this information, based on your card type.

What steps do you take to keep my credit card information safe?

Our encryption process protects all credit card and personal information during the submission process, ensuring that none of your information may be accessed in any way while it is being transmitted to us on the Internet. Once the transaction has been completed, we do not retain your credit card information on www.staplescopyandprint.ca.

How will I know when my copies are ready to pick up?

You will receive an automated e-mail indicating that your order is ready to pick up.

How do I pick up my order?

Simply present your printed invoice at the pick up location you selected when you placed your online order (indicated on your invoice).

How do I pick up my order if I do not have my invoice?

Your invoice may be reprinted by accessing MY ACCOUNT at www.staplescopyandprint.ca, or by using the email notification you receive once your order is ready to be picked up. If you are unable to access your staplescopyandprint.ca email account, you can have your invoice printed at your STAPLES Copy & Print Centre pick up location. Please note that a valid photo ID must be presented.

Can I send someone else to pick up my order?

Someone other than the person who paid for the order may pick it up as long as they present the printed invoice.

What if I need to cancel my order?

Orders not yet processed may be canceled by sending an email to the pick up location you selected. Send your email through the CONTACT US link found on any page at www.staplescopyandprint.ca. Select I NEED TO CANCEL MY ORDER as your reason for writing and be sure to include the order number to be cancelled.

Who can I contact if I have trouble submitting an online order?

Contact your preferred STAPLES Copy & Print Centre by clicking the CONTACT US link on any page at www.staplescopyandprint.ca, and selecting “I am having difficulty placing an order” as your question type. Please be sure to include your order number. A STAPLES associate will contact you within 24 to 48 business hours.

Is there someone I can contact if I have a question about my order?

Simply contact your STAPLES Copy & Print Centre pick up location (indicated on your invoice) by clicking the CONTACT US link on any page at www.staplescopyandprint.ca. Please be sure to include your order number. A STAPLES associate will contact you within 24 to 48 business hours.

Is there another way to submit my online order?

You can save your order to MY ACCOUNT at www.staplescopyandprint.ca and access it later at any STAPLES Copy & Print Centre location using an in-store eKiosk.

How do I make a feature suggestion?

Click on the CONTACT US link in the navigation bar at the top. The information you submit will be delivered directly to the Staples Online product team.

How long does it take to print an order?

File Submission (ie: document printing and finishing services) orders will be ready according to the following timeframe: Orders totaling less than $75 are ready in 6 business hours. Orders between $75 and $350 are ready in 24 business hours. Business hours are 9AM to 5PM, Monday to Friday. Express service available for orders placed in store only.

The following products require 5-10 business days for production: Flat Print Business Cards, Personal Cards, Photo Books, Bookmarks, Journals and Agendas, Teacher Planners, Posters and Signature Posters, Postcards, all Wedding Products and Invitations. Calendars and Greeting Cards require 3-5 business days for production. Express Calendars and Labels can be ready in as little as 24 hours. Turnaround times may vary by location.

Please refer to the sections below for accurate production times for the following specialty products: Raised Print Business Cards, Letterhead, Envelopes, Roll Labels, Business Forms and Cheques, Stamps, Embossers and Signs.

Why is my preferred font no longer available?

We are continuously making updates to our selection and although your font of choice may no longer be available, there is likely a similar font that will satisfy your needs. STAPLES Copy & Print reserves the right to change their font selection at any point in time.

How long will it take to get my order and how much does shipping cost?

Orders can be picked up from any Staples or shipped directly to your home or business.

Delivery times and shipping costs vary depending on the delivery option you choose and the shipping location. Please consult the chart below for more information.

Orders over $45* Standard Express In-store Pick Up
FREE $20 FREE
 
Orders under $45* Standard Express In-store Pick Up
$15 $35 FREE
  • Express delivery service between 2-3 business days.
  • Standard delivery or in-store pick up between 5-7 business days.
  • *Please allow 7-10 days delivery or in-store pick up for photo gifts, and
    10-15 business days for in-store pick up of custom cheques or custom forms.
Business Hours - Business hours are Monday to Friday from 9AM to 5PM, local time.

File Submission
File or document submission (i.e.: document printing and finishing services) orders will be ready for pick-up in store according to the following timeframe:
  • Orders totaling less than $75 are ready in 6 business hours.
  • Orders between $75 to $350 are ready in 24 business hours.

Express service is available for orders placed in-store only. Delivery turnaround times will vary. Delivery service is available on all applicable orders. Standard delivery on all orders is 5-7 business days, and express delivery is 2-3 business days, except for Tabs, Blueprint Engineering prints and Poster or Banner laminating which will be ready in 4-10 business days. Foam core mounted products are pick-up in-store only.

Standard turnaround Times
Allow 5-7 Business Days (Monday-Friday) for delivery or pick-up in store for all our custom print products, except for:
  • Allow 7-10 business days for delivery or pick-up in store on: Photo gifts and canvas prints.
  • Allow 10-15 business days for pick-up in-store only on: Custom cheques and forms.

Delivery to Home or Office
Turnaround time for standard shipping is 5-7 business days (Monday to Friday). Express shipping is 2-4 business days (Monday-Friday). Turnaround times may vary by product and location.

Same-Day Products
Same-Day orders must be placed before 12:00 pm (local time) to ensure same-day pick-up. Customers are advised that their orders will be produced within 4 business hours. All orders placed after 12:00 pm will be available for pick-up on the next business day.

How is sales tax calculated?

Staples charges sales tax based on the order’s destination, in accordance with provincial and federal tax laws. Staples has a business "presence" in each of the provinces or territories we ship to and is therefore required to charge sales tax based on the tax laws of that province or territory.

Will you deliver an order to my P.O. Box?

Unfortunately, we cannot deliver to P.O. Boxes.

Are there any exclusions or exceptions for deliveries?

Some exclusions may apply for deliveries to remote areas. In addition, circumstances beyond Staples control may affect delivery times.

How do I track my delivery order?

Please log in and go to “MY ACCOUNT” and track your order from your order history or “contact us” with your order number.

How will I know when my order will be ready?

Please log in and go to “MY ACCOUNT” and find out the status of your order by clicking on order history or “contact us” with your order number.

My product arrived damaged. What do I do?

Please visit Staples location near you or go to “contact us” and we will be happy to assist with your order.

SUPPORT QUESTIONS

Are there times when the services of the Staples Copy & Print Centre website are unavailable?

We aim for a 99% uptime, with minimal pre-scheduled maintenance periods during which the service may be unavailable.

FILE SUBMISSION

When will my document(s) be ready?

Once your order is complete, on in store pick up orders, you will receive an email notifying you that your order is ready for pick up.
  • Orders less than $75: ready in 6 business hours for in store pick up.
  • Orders from $75 - $350: ready in 24 business hours for in store pick up.
  • Express delivery service between 2-3 business days and Standard delivery between 5-7 business days for orders that are eligible.
If your order contains Tabs, Blueprint Engineering Prints, Wide Format Lamination or Foam Core Mounting, it will be ready in 4-10 business days. Foam core mounted products not eligible for delivery.

How do I delete a document from the YOUR DOCUMENTS page?

There are two ways you can delete your document from the YOUR DOCUMENTS page. The first is to check the box beside the document name(s) you want to delete and then click the DELETE button. The second is to click either the document name or the DETAILS link. This will take you to the document details page. Click the DELETE DOCUMENT link in the right hand sidebar.

How do I permanently save a document in the MY DOCUMENTS page?

As of June 29th, 2012, documents can no longer be permanently saved. The longest period of time a document can be saved is for one year. There are two ways to save a document for one year in the MY DOCUMENTS page. The first is to check the box beside the document name(s) you want to save and then click the SAVE button. The second is to click either the document name or the DETAILS link. This will take you to the document details page. Click the SAVE link in the right hand sidebar.

How do I make changes to my document's finishing options?

From the YOUR DOCUMENTS page, click either the document name or the DETAILS link. This will take you to the document details page. Click the MODIFY link in the right hand sidebar. This will take you to the MODIFY DOCUMENT PRODUCTION OPTIONS page. You can now make changes to your document’s finishing options.

How do I add a new document to an existing document I have saved online?

If you are uploading your new document via the print driver, you can get to the PRINT NEW DOCUMENT page after logging on. In the right sidebar is the "Is this part of an existing document" section. In the drop down menu is a list of documents that are listed in the YOUR DOCUMENTS page. Select the document you want your new document added too. Click the ADD button and your new document will be added to the end of your existing document. You can then choose your document finishing options.

Why do I have to check the copyright ownership box?

We are not allowed to print copyrighted material without written consent.

Why can't I see the preview of my document?

If you are unable to see the preview of your document, you will need to do the following:
In your browser menu,
On your browser menu:
1. Click Tools
2. Click Internet Options
3. Click the SECURITY tab
3.1. Click the TRUSTED SITES green check
3.2. Then click the SITES button
3.3. In the blank field, type: http://staplescanada.webprint.com/webprint
3.4. Click ADD
3.5. In the blank field type: https://ps1.webprint.com
3.6. Click ADD
3.7. Click OK on the pop up
4. Click OK

Why doesn't the CONTINUE button appear on the MY ORDERS page?

If the Continue button doesn’t appear on the MY ORDERS page, then you may have a COULD NOT PRICE error. This means you have chose a production option that is not available. You need to remove the document from the MY ORDERS page, and then return to the document and change your document finishing production options. Also, you can check to see whether a price is displayed before your select the ORDER DOCUMENT button.

How can I remove a document from the MY ORDERS page?

To remove a document from the MY ORDERS page, click the REMOVE link next to the thumbnail preview in the Document table.

Is there a file size restriction for submissions?

The current policy does not restrict the file size of document submissions.

How do I re-order a document that has previously been ordered?

Go to your ORDER HISTORY page. There are two ways you can re-order your document. The first is to click the RE-ORDER link next to the order number. This will add the document to the MY ORDERS page with the exact finishing production options as previously ordered. The second method is to click either the order number or the DETAILS link. This will take you to the Order Details page. Click the RE-ORDER button. This will add the document to the MY ORDERS page with the exact finishing production options as previously ordered.

How do I change my e-mail notifications settings?

You can change your default e-mail notifications by clicking the YOUR ACCOUNT link. On the right side column, you will see a NOTIFICATIONS section. Click the MODIFY link and select the notifications that you want. You can also choose whether they are sent as TEXT or HTML.

Where can I find the latest version of Adobe Reader?

Follow this link to get the latest version of Adobe Reader: http://www.adobe.com/products/acrobat/readstep2.html

I have a file that I know is a PDF, but the website claims it is not in a PDF format. What should I do?

Check to see that the file has the .PDF extension. Also, check that the filename does not have any special characters such as an ampersand (“&”).

No price is displayed when I select my finishing options, what should I do?

If you do not see a price, then you have selected production options that conflict with each other. Click on the panels on the CHOOSE or MODIFY PRODUCTION OPTIONS page to see the conflicts. As you select the panels, the resulting conflict will appear beneath the panel name. Once you find the offending option, change or remove it and the price will display.

SAME DAY BUSINESS CARDS

How do I order Same Day Business Cards?

Same Day Business Cards can be ordered in store via our eKiosk or online with your personal Staples Copy and Print Centre account. Your account allows the Web site to remember your preference and process your orders.

Why do I have to place my Same Day Business Card order before 12:00pm?

Same Day Business Card orders must be placed by 12:00pm (local time) in order for your local store to have enough time to produce. Please allow for four hours for a store to complete your order. An order confirmation will be sent to your email address once your order is ready for pick up.

If I place my Same Day Business Card order after 12:00pm when can I pick up my order?

If a Same Day Business Card order is place after 12:00pm (local time), the order will not be ready for pick up until the next business day. An order confirmation will be sent to your email address once your order is ready for pick up. Please note most Staples stores are closed on Statutory and Civic Holidays. It is recommended that you check with your local store for their hours.

Can I pick up my Same Day Business Card order on a Statutory and Civic Holiday?

An order confirmation will be sent to your email address once your order is ready for pick up. Please note most Staples stores are closed on Statutory and Civic Holidays. It is recommended that you check with your local store for their hours.

RAISED PRINT AND UV COATED BUSINESS CARDS, LETTERHEAD & ENVELOPES AND ROLL LABELS

What does Raised Print mean?

Raised print [also called Thermography] is a process which raises the printed image above the sheet. A plastic resin is applied to the ink, and then the product is passed through an oven which results in a printed product having a raised effect. The most noticeable difference between flat printing and raised printing is in the visible gloss & texture.

What does UV Coated mean?

UV Coated business cards are a flat print business card that is coated with a laminate-like substance that effectively assures long lasting protection from debris, sunlight, oil and moisture. They reflect light and make colours and patterns more rich and in-depth. They have a smoother and silkier finish than traditional uncoated cards.

What is a PMS Colour?

PMS stands for Pantone Matching System. PMS is a proprietary colour matching system used by the printing industry to identify and ‘colour match’ specific colours regardless of the equipment used to produce the colour.

Why do PMS [Pantone] colours look different when viewed online?

Printers and monitors use different colour profiles to view in. Monitors use RGB Colour and printers use CMYK. Even a carefully calibrated monitor may not reproduce the colour in the same way as print. Matching monitor to prints requires a quality monitor, good ambient light, a calibration solution (hardware and software) a colour profile model and a great amount of knowledge about colour management. Different monitors will have varying levels of ability to display colours; some can display many more shades than others. Resolution affects colour because monitors may have different numbers of dots-per-inch (DPI) on their screens, the higher the resolution the clearer and more accurate images appear.

What does True Spot Colour mean?

True Spot Colour is a Predictable CMYK colour match system used with computer-generated colours.

How do I place a re-order?

Click on the Order History Button located on the Top Right Side of the Raised Print Products Menu.
Use the history form to search for prior online orders by date range, item number, order number, mainline or any keyword that was entered in the previous order. Exact or modified reorders may be placed from Order History.

How long does it take to produce an order for Raised Print and UV Coated Business Cards, Letterhead & Envelopes and Rolls Labels?

Raised Print Business Card orders will be ready in up to 10 business days. Letterhead, Envelopes and Roll Labels will be ready in up to 10 business days.

What is the meaning of Extra Line?

Extra Line [also called leading or line spacing] is the vertical space between lines of type. The space is generally measured from baseline to baseline and expressed in points.

What is Arrange used for?

The Arrange Tool is used to adjust the order that objects overlap each other. Ie: White text to be moved on top of a coloured box which will result in reversed text or knockout.

What does bleed mean?

When any image or element on a page extends beyond the trim edge, leaving no margin, it is said to bleed. It may bleed or extend off one or more sides. The industry standard for supplied artwork that is going to bleed should be extended by 1/8” of an inch.

What is the Align Button used for?

Center X Aligns selected objects horizontally with the margins.
Center Y Aligns selected objects vertically with the margins.
Center XY aligns selected objects horizontally and vertically with the margins.

Do Special Text Characters work with all fonts and all languages?

Not all fonts include all characters required for Western, Central and Eastern European languages. Support of special characters varies between fonts. Headline or decorative fonts sometimes include only the standard 128 ASCII character set which can be accessed from the keyboard.

What is the button located to the right of the right alignment button used for?

The Word Wrap button is used to manage text placed within the same text group based on the assigned width of the text group. Word Wrap breaks text lines between but not within words, except when a single word is longer than a line permits.

What does X: Y: & W: H: stand for?

X: Y: describes the positioning of an object from the top left edge of the page.
X is the distance from the left; Y is the distance from the top.
W: H: represents the width and height of an object.
W represents Width while H represents height.

Can additional information lines be added to a template?

Yes. Additional lines cannot be added on Information Page but may be added later using the Edit Design option.
Select the Edit Design Button located on the Complete Page then select Text & Art> Add New Text.
Additional Text lines may be added as needed.

What types of electronic files may be uploaded

You may upload a variety of file types including raster (BMP, JPEG and TIFF) and vector formats such as Encapsulated Post Script (EPS) and PDF. You will have the opportunity to colourize the logo later. File quality required: 300 DPI or higher.

What are the Save and Load Buttons used for?

Select the Save Button to store a work-in-progress or finished design for recall at a later time.
Select the Load button to re-load a saved design.

Can I change a horizontal business card template to a vertical card?

Yes, select the Edit Design Button located on the Complete Page then select the Product Button.
Next, select the Product Shape Button.

Will I lose my work if my internet connection is interrupted during the order process?

The System performs an AutoSave action approximately every 4 minutes. Saved designs may be recovered by clicking on the Load Button located on the Edit Design Page. Designs which have been automatically saved by the system will include the name AutoSave in the Design Label.

How do I upload artwork that includes 2 or more colours?

Each colour must be uploaded as a separated grayscale or 1-Bit monochrome image.
The image colour is assigned to all uploaded artwork after the images have been uploaded.

Why does uploaded art sometimes turn gray?

All uploaded colour artwork will be converted to grayscale or 1-Bit monochrome depending on image content.
Spot colours will be assigned to resulting grayscale or 1-Bit monochrome images only.

If I place an order for 3 different items that require the same custom logo will I need to upload the logo 3 times?

No, custom uploaded art is stored in the Graphics Logo Selection under the Uploaded Art Category.
From the complete page select Edit Design > Text & Art > Add New Logo > Select Art File to locate previously uploaded artwork.

What are the check boxes located to the right of the information fields used for?



CUSTOM STAMPS, EMBOSSERS, NAMEPLATES, NAME BADGES AND SIGNS

Which products can have a logo?

  • Colour logos can be applied to all products with a full-colour option (badges, nameplates, wall plates, desk plates, and signs).
  • Black and white images (not greyscale) give the best result for all stamps and engraved products (engraved nameplates, engraved wall plates, engraved badges and engraved desk plates).


  • Which file types are accepted for uploading images or logos?

  • .jpeg
  • .jpg
  • .png
  • .bmp
  • .tif


  • How big can the image file be?

    Image files are limited to a maximum size of 5 MB.

    Where should I upload my image file?

    To add a logo to a product it must be uploaded to your personal IMAGE LIBRARY. Once added to the library the image can be used on a variety of available products.

    How do I add images or logos to my IMAGE LIBRARY?

    1.  Select the product you wish to order.
    2.  From the image selection box click the UPLOAD IMAGE/LOGO link to access your Personal Image Library.
    3.  To add a new image, click the CHOOSE FILE button.
    4.  Select the image to upload and click OPEN.
    5.  Click the ADD IMAGE button to add the image to your library.

    How do I delete an image file from my IMAGE LIBRARY?

    To remove an image from your Image Library click the DELETE button with the same name as the image you want removed. The image will be removed from the available list.

    How do I preview images that are already uploaded?

    To preview an image already uploaded, click the image name in your list of Current Images on File.

    How do I order items with images or logos?

    1.  Once your logo is uploaded to your personal IMAGE LIBRARY, you can select the product you wish to order.
    2.  If the product supports logos you will see two forms. The top form is without a logo, while the bottom form is with logos.
    3.  Complete the form by selecting images from your library and the location at which they should appear on the product. (At the moment items that support logos do not support live preview).
    4.  If you feel that the form fields are insufficient please include comments in the Comments field to help guide production staff.

    I have specific instructions for my product, where should I outline them?

    The Comments field is a place to add additional instructions that will be interpreted by the people producing your order. During the production phase your comments will be evaluated and implemented.
  • For example, I complete the online order form for a sign with 2 logos both of which are located in the top-left hand corner. In the comments I can write “Please put logo #1 in the top left-hand corner, and logo #2 to its right leaving a 1” gap between them.”


  • When will my order be ready?

  • All orders that do not require a proof will be ready for in store pick up or delivered within 7 business days.
  • For orders including artwork and/or special instructions, please add 1-3 business days.


  • How long does it take to receive a proof?

    Requested proofs will be delivered within 2 business days of order submission (please do not include the submission date).

    CHEQUES AND FORMS

    What kind of cheques can I buy?

    Basic Manual (handwritten) cheques
    Supreme Security Basic Manual (handwritten) cheques
    Design-Your-Own Manual (Handwritten) cheques
    Design-Your-Own Supreme Security Manual (Handwritten) cheques

    Basic Laser (Computer) cheques
    Supreme Security Basic Laser (Computer) cheques
    Design-Your-Own Basic Laser (Computer) cheques
    Design-Your-Own Supreme Security Laser (Computer) cheques

    What are the differences between Basic Security and Supreme Security cheques?

    All cheques have the following security features:
    Warning band
    Microprint border (only visible under magnification)
    Coloured background
    "Original Document" security screen on the back of each cheque

    Supreme Security cheques have the following additional features:
    Hologram
    Linemark Paper
    Toner fuse Coating
    Chemical Protection
    Coloured Fibers on the front of cheques only visible under black light and invisible when photocopied

    What are the differences between Basic Cheques and Design-Your-Own cheques?

    Basic cheques are only available exactly as shown. They offer specific background patterns and colours to choose from and are personalized in black ink only.

    With Design-Your-Own cheques you can design your own background. You have a choice of up to any 2 PMS ink colours over and above the already included black MICR number and required black back print. List your selected ink colours in the comments section when placing your order.
    See product description area of the Design-Your-Own cheque product number for a list of free additional options. List your selected additional options in the comments section when placing your order.

    What is a PMS ink colour?

    PMS stands for "Pantone Matching System". It's a specific ink colour identified by a number.

    How many types of Manual cheques are there?

    One-to-a-page and Two-to-a-page

    I already have a binder from the bank. Will these manual cheques fit my binder?

    Yes they will. Note: simply select the two-to-a-page or the one-to-a-page cheques according to the size of binder you presently have. A standard large binder is approximately 12" x 7 1/8" x 1" and a small binder 12" x 4" x 1".

    Can I have 2 signature lines on my cheques?

    Yes. One signature line is the default. Simply request a second signature line and it will be added free of charge.

    What bank information do I need to place an order of cheques?

    The name of the bank and the address
    The complete MICR number (all digits of your account number)
    The start number for the consecutive numbering

    Can I order cheques without consecutive numbering?

    Consecutive numbering is mandatory in the MICR portion of the cheque as per CPA (Canadian Payment Association). However you can request that the cheque not be numbered in the top right hand corner and/or on the stubs.

    Can I add my company logo to the imprint?

    Yes. See formats available and simply attach a copy of your logo. See INSTRUCTIONS FOR SENDING PC & MAC ELECTRONIC ART for a list of acceptable file formats.

    What does "Parts" mean?

    "Parts" refers to the number of copies. (e.g. 2 part means the original plus a duplicate)

    If I need computer cheques, how do I know which cheques to order?

    The description of the laser cheque indicates what software program the cheque is compatible with.

    What do I do if I cannot find a computer cheque compatible with the software program I'm using.

    Contact your local STAPLES Copy & Print Centre for a quote.

    Can I order Continuous (with tractor feed) Computer cheques?

    Yes. Contact your local STAPLES Copy & Print Centre to request a quote.

    Can I order a cheque with 3 ink colours?

    Yes. Contact your local STAPLES Copy & Print Centre to request a quote.

    Can I order a larger quantity than what is advertised?

    Yes. Contact your local STAPLES Copy & Print Centre to request a quote.

    If I want to order envelopes, how to I know which envelope will fit my cheque?

    The description of the cheque will give the product number for the compatible envelope.

    How long does it take to process an order for cheques?

    Basic cheques with standard text take 3 business days plus shipping time to the store.
    Basic cheques with the addition of a new company logo take 6 business days plus shipping time to the store. If a proof is required when a new logo is added, it will be provided in 3 business days. Once the proof is approved, the order will then take 3 business days to manufacture plus shipping time to the store.

    How long does it take to process a Design-Your-Own Order for cheques?

    Proofs for Design-Your-Own orders take 5 business days. Once the proof is approved, the order will then take 10 business days plus shipping time to the store

    What is a carbonless form?

    A form that is made from NCR paper (manual forms with no carbons). The information transfers to the next part without the requirement of a carbon.

    What is the difference between Basic forms and Design-Your-Own forms?

    Basic forms are forms available exactly as shown. There are specific background patterns and colours to choose from. They are personalized in black ink only.

    With Design-Your-Own forms you can design your own background. You can design the entire look of the form according to your specific business requirements. You have a choice of up to any 2 PMS ink colours. List selected ink colours in the comments section when placing your order. See the product description area of the Design-Your-Own forms product for a list of free additional options that can be added. List your selected additional options in the comments section when placing your order.

    Can I add information in the body of a basic form without having to order a Design-Your-Own?

    Yes you can. Information can be added anywhere in the body of a form for an additional $10.00 Simply indicate what needs to be added and where in the comments section when placing your order.

    How to I know which product number to use for a Design-Your-Own form?

    Select product number by size required.

    What if the exact size of form I need is not available?

    Select a product slightly larger and advise of required finished size.
    The product will then be cut down to your specific requirement free of charge.

    Can I order a form with 3 ink colours?

    Yes. Contact your local Staple store to request a quote.

    Can I order Continuous (with tractor feed) Computer forms?

    Yes. Contact your local STAPLES Copy & Print Centre to request a quote.

    How long does it take to process an order for forms?

    Basic forms with standard text take 3 business days plus shipping time to the store. Basic forms with the addition of a new company logo take 6 business days plus shipping time to the store. If a proof is required when a new logo is added, it will be provided in 3 business days. Once the proof is approved, the order will then take 3 business days to manufacture plus shipping time to the store.

    How long does it take to process a Design-Your-Own order for forms?

    Proofs for a Design-Your-Own order take 5 business days. Once the proof is approved, the order will then take 10 business days plus shipping time to the store.

    CALENDARS

    What types of images can I use for calendars?

    Please upload JPEG, PNG, GIF, BMP, TIFF or PDF files only.

    Can I choose a specific starting month, year and/or duration for my calendar?

    Yes. Simply select the desired start month, year and calendar duration from the pop up window when you begin using the application. These options are available for Deluxe, Classic and Express Calendars only.

    Can I change my Calendar duration from 18 month to 12 month after I have selected it?

    Yes, you are able to edit your calendar duration by clicking on the ‘Edit Start Date’ button. You can select either a 12 month or 18 month duration from the drop-down.

    I did not receive an email confirmation of my order. How do I know whether the order was received?

    Confirmation emails may be detected as SPAM by some email providers. If you have not received a confirmation email after submitting your order, contact us via email by clicking here.

    Why can’t I see the help video’s?

    The help video’s require Adobe Flash 10 to be viewed correctly. Please update your Flash version to this in order to properly see the videos.

    What are the dimensions of a completed calendar?

    Deluxe calendars can be created in either 8.5" x 11" or 11" x 17". Classic calendars are 11" x 17" and Express calendars are 11" x 17”. Year-In-View calendars are available in sizes 8.5" x 11", 11" x 17", 18" x 24", 20" x 30" and 24" x 36".

    Can I upload images from my mobile device?

    At this time, uploading images directly from your mobile device is not available. They must be first downloaded to your computer, then uploaded from your computer to your Gallery on the website.

    What is the recommended image size for optimal quality?

    On average, images that are 4 to 6 MB with a resolution of 220 ppi will provide excellent image quality for your calendar. Larger files are also accepted, but will take longer to upload as well as use more space in your gallery.

    How do I upload images to My Gallery?

    1. Log in or create a Staples Copy and Print account.
    2. Click on My Account and then select My Gallery. You can upload to an existing album or create a new one by entering a name in the Create New Album textbox. For the Calendar Application, you can also create an album and upload photos directly within the application itself. You must be logged in to do so however.
    3. You can upload multiple images at the same time by holding down the SHIFT key, and selecting the individual images you wish to upload.

    How do I upload images to My Gallery within the Calendar Application?

    1. Log in or create a Staples Copy and Print account.
    2. Select the calendar type you wish to create, your starting date and calendar duration.
    3. In the ‘My Photos’ tab you will see the ‘Upload Photos’ button that you will need to select to upload your photos. Click this button.
    4. In the Upload Photos pop-up window, you can create a new album in ‘My Gallery’ or Upload a photo to an existing album.
    5. Once you type in a new album name or select an existing album you must click the ‘Choose Photos’ button.
    6. You can then select the images you want to upload and click ‘Open’. You can repeat this step to add more photos.

    How do I use images from My Gallery while creating my calendar?

    1. You must be logged into your account to access your Image Galleries.
    2. Select the calendar type you wish to create, your starting date and calendar duration.
    3. In the ‘My Photos’ tab, select the desired album from the drop-down list or create a new one.
    4. Drag and drop the image of your choice into the image placeholder in your calendar.

    How do I add Special Dates to my Calendar, and can I reuse them for future Calendars?

    Adding personal dates is easy! Simply double click on the date you wish to add the special date to. Select “Create Date”, then fill in the required text boxes and select OK when completed. You can add up to two Special Dates on one Calendar Day, and change the colour of each to make it more visible. Now that is easy!

    How do I check my text for spelling errors and layout concerns while I create my calendar?

    We recommend that you check the spelling and placement of your text in the zoom preview located on each page of the calendar template. Note that there is no spell check option and your text will appear exactly as it's shown in the zoom preview. If text is cropped in the zoom preview, please reduce your font size. Do not let your text touch the edge of the preview page and always leave a bit of space under your text. You can also preview the calendar as you create it by clicking the PREVIEW button in the application. This may take a few minutes depending on your Internet connection.

    Can I highlight personal dates on my calendar?

    You can add Canadian and US national holidays to your calendar, as well as general holidays and any personal dates.

    How do I save my work while creating my calendar?

    For the Calendar Application, your work will be Autosaved as you move from month to month. You must be logged in for this feature to operate. You may also save your work during the calendar creation process by clicking on Apply or Save, located on the bottom of the calendar work area. This will automatically save your progress under My Account in the Saved Jobs section.

    Can I see what my Calendar looks like before it is printed?

    Yes! There are three ways to do this. Within the application itself, under the Calendar workspace, you will see two buttons called Preview Month, and Preview Calendar. In the first you will see simply that month you have created. In Preview Calendar, you will see either a 12 or 18 month preview of your entire calendar, depending on which duration you selected. The final way you can see your calendar before printing, is via the Proofing Page, after finishing your calendar and pressing the NEXT button. There, you will have the opportunity to preview and scroll through each page of your calendar. You will then have the option to go back and edit anything you are not happy with!

    What is the paper quality of your calendars?

    Express calendars are printed on 32 lb white paper stock, matte finish. Classic and Deluxe calendars, 8.5" x 11" and 11" x 17". Year-In-View calendars sizes 8.5" x 11" and 11" x 17" are printed on 65lb card stock; 18" x 24", 20" x 30" and 24" x 36" Year-In-View calendars are printed on glossy poster paper.

    When will my calendar be ready?

    Classic, Deluxe, and Year-In-View Calendar orders are ready for pickup or delivery within 5-7 business days. Express Calendars can be ready for in store pick up in as little as 24 hours. Turnaround times may vary by location. You will be notified via email when your order is ready for pick-up. If you are ordering multiple items you will have the option on the Order Verification page to select to be notified as each item is completed or when all items within your order are completed.

    Can I reorder a Calendar that I have created before?

    Yes you can! Simply go to My Account, and find your previously created Calendar under the Past Jobs section. Select Re-order, and your calendar will be automatically created for you as it was. Before beginning, you must select the starting month and year of your calendar. You will not be allowed to change the duration from a 12 to 18 month calendar however, or vice versa. Select “Allow Image Editing” to edit your existing images on the Calendar using the Basic or Advanced Features provided. You can also edit the text as well.

    SAME DAY POSTCARDS

    How do I order Same Day Postcards?

    Same Day Postcards can be ordered in store via our eKiosk or online with your personal Staples Copy and Print Centre account. Your account allows the Web site to remember your preference and process your orders.

    Why do I have to place my Same Day Postcards order before 12:00pm?

    Same Day Postcards orders must be placed by 12:00pm (local time) in order for your local store to have enough time to produce. Please allow for four hours for a store to complete your order. An order confirmation will be sent to your email address once your order is ready for pick up.

    If I place my Same Day Postcards order after 12:00pm when can I pick up my order?

    If a Same Day Postcards order is place after 12:00pm (local time), the order will not be ready for pick up until the next business day. An order confirmation will be sent to your email address once your order is ready for pick up. Please note most Staples stores are closed on Statutory and Civic Holidays. It is recommended that you check with your local store for their hours.

    Can I pick up my Same Day Postcards order on a Statutory and Civic Holiday?

    An order confirmation will be sent to your email address once your order is ready for pick up. Please note most Staples stores are closed on Statutory and Civic Holidays. It is recommended that you check with your local store for their hours.

    PHOTO BOOKS

    Click here for our full selection of Photo Book sizes and colour options.

    Click here for our full selection of Photo Book sizes and colour options.

    Do I need to register in order to create a photo book?

    Yes, the photo book application requires you to be logged into your account in order to customize a photo book. This allows you the benefits of retrieving and saving images in your personal galleries and auto-saving all work to your account. If you are not already logged in or do not have an account, the system will prompt you to login or sign-up.

    How are your photo books bound?

    Photo books are bound in an ultra-secure “SteelBind” resin. Cover types include: Linen texture, Leatherette and Genuine Leather.

    What is the paper quality of your photo books?

    Photo books are printed on “Ever Flat” 80lb low-gloss coated paper which has a distinctively rich silky feel and provides superior image quality. Ever Flat paper allows the photo book to lay completely flat when opened, preventing image loss in the center gutter of the book and providing a professional quality finished product. Ever Flat paper is FSC certified.

    When will my photo book be ready?

    Once your order has been submitted, it takes approximately 5-7 business days to be ready for in store pick up or delivery. Turnaround times will vary by store location.

    How many pages can I have in my photo book and how do I add or remove pages?

    Standard photo books contain 20 pages (minimum required). An additional 6 pages can be added at an incremental cost per page. Pages can be added or removed anywhere in the photo book during the customization process by selecting Add Page or Delete Page from the customization screen menu.

    How do I select or change layout and background designs for each page?

    You will be prompted to select a background theme immediately after selecting the size and style of the photo book you would like to create. At any time during the customization process you can select a new theme for any page by accessing the THEMES tab at the right-hand side of the screen. Each theme contains various image layout possibilities which can be further customized by you.

    What types of images can I use in my photo book?

    JPEG, PNG, GIF, BMP, TIFF or PDF file formats of up to 28MB are accepted. Images with a resolution no lower than 150 ppi (pixels per inch) will produce a quality print however for optimal printing results we recommend JPEG images of 300 ppi. A caution symbol will be displayed on any images that do not meet resolution requirements.

    How do I upload/add images to my photo book?

    Upon starting a photo book, the application will prompt you to select images immediately after you’ve selected a background theme. You can use images already saved in MY GALLERY under MY ACCOUNT, or you can upload new images. All images uploaded will automatically be saved to your account under the MY GALLERY section and will be available for use on future products. Once selected, your images will be visible in the PHOTOS tab on the right-hand side of the screen where you can click and drag them onto the pages of your photo book.

    By selecting the Auto fill option your images can be automatically placed from your gallery onto the pages of the calendar. Each image will be used only once.

    How do I upload images to MY GALLERY in MY ACCOUNT?

    1. Log in or create an account to access the Image Gallery and Save feature.
    2. Click on MY GALLERY in the MY ACCOUNT section.
    3. Click on Create New Photo Album and name your album.
    4. Click on your photo album and add images from your computer using the Browse function. Images can be uploaded all at once by selecting multiple files from the Browse menu at the same time.


    How do I modify, crop or enlarge images in my photo book?

    Click on the image that you would like to modify and select the wand icon. This will open up a new box with options for zoom/crop and advanced editing. From the Zoom and Crop section, use the arrows on the right to modify the photo. From the Advanced section you can modify your images using effects such as colour, edging, transparency, drop shadow and add a border. Click APPLY to add the changes to your photo book.

    How do I add/edit text in my photo book?

    Click on the text box that you would like to modify at any time. Selecting the "X" will delete the text box, while clicking on the "T" icon will allow you to modify the text. After you click on the "T", a new box will appear that will allow you to type any text you like. You can also center the text, position it on the left or right, change the font, change the size, rotate, and lock or unlock the frame. You can also select background colours or balloon shapes as backdrops for your text by clicking on the TEXT tab on the right-hand side of the screen.

    How do I save my work while creating my photo book?

    Your work is automatically saved as you customize any photo book product. All saved work is accessible at any time from the SAVED JOBS link under MY ACCOUNT, in a dedicated link called MY EXISTING PHOTOBOOKS.

    How do I check for spelling and layout on my photo book?

    We strongly recommend proofing your photo book for spelling and layout before adding it to your shopping cart. This can be done at any time during the design process by selecting Preview from the customization screen menu. Once you have completed your photo book, you should preview it again from the PROOF screen, where a printable PDF proof if available. What you see in the PDF proof is what will be printed on your photo book.

    Can I share my photo book projects with others online?

    Yes! You can email any photo book project to one or more recipients by selecting Share from the customization screen menu while creating your photo book. Recipients can preview and order a copy or even copy it to their account and make changes.*

    *Note that recipients must be registered on www.staplescopyandprint.ca in order to make changes or order the photo book.

    What are the optimum browser requirements and settings for this application?

    Our photo books application runs best on Mozilla Firefox and Internet Explorer (version 7 and higher).

    BUSINESS DISCOUNT PROGRAM

    What is the Business Discount Program?

    The Business Discount Program is a program Staples Copy & Print is offering to our very best customers. Qualified members will receive great benefits and exclusive savings on a wide variety of products and services.

    What is the cost to join the Business Discount Program?

    There is no additional cost to joining the program.

    What kind of discounts would I be entitled to as a Business Discount Program member?

    Based on your annual Staples Copy & Print spend, you will be placed into one of three program levels:
    Level 1: $1000-$5000
    Level 2: $5001-$10000
    Level 3: more than $10000
    Your annual spend level determines the amount of instant savings.

    What products and services are eligible for the Business Discount Program?

    Eligible Copy & Print centre products and services include: black & white copies, colour copies, finishing services, binding, business cards, blueprints, signs and banners, oversized colour prints, mounting, custom in-house print and shredding.
    Ineligible products and services include: outsourced printing, self-serve copies, Purolator services, postage stamps, promotional products and any third-party Copy & Print services. However, third-party Copy & Print, Purolator services, and Canada Post products and services quality toward your annual pledge.

    Can I take advantage of the Business Discount Program for orders placed on www.staplescopyandprint.ca?

    Yes. You may place orders through www.staplescopyandprint.ca or our in store Ekiosks as you normally would. Please ensure that you input your Business Discount Program number in your account profile (by using the MY PROFILE link) to have your discount applied at checkout.

    How do I enroll in the Business Discount Program?

    Simply visit a STAPLES store today and talk to a Copy & Print associate to see how you qualify.
    Find a Store
    Business Discount Program
    Download BDP Brochure

    Oliver’s Labels, Kid’s Labels, Kid’s Labels Packages, Safety Wristbands, Bag Tags

    Why choose Oliver’s Labels?

  • Found-it™ tracking system
    Oliver’s Labels has become famous for our Found-it™ tracking system, exclusive to Oliver’s Labels and completely free of charge for all our customers. Found-it™ is our online lost-and-found system that doesn't use your personal information.
  • Full-color designs
    Oliver’s Labels has so many beautiful full-color graphic designs to choose from for both kids and adults, so there's something for everyone.
  • Unmatched Durability
    We use a top-secret process that guarantees the printing will never rub or scuff off… even on our Shoe Labels.
  • Fair prices
    Even though our product are premium, our prices are not.


  • How many characters can I use for my personalization?

    We can print whatever you tell us to. However, please use the label previewer to get an idea of how your labels will turn out. The more characters you use, the smaller the letters will be in order to fit in the available space.

    How long does it take to receive my order of Durable Labels?

    Durable Labels require 4-6 business days for shipment to you or to store. Deliveries via Xpresspost will arrive in 2-4 business days.

    Can I split the pack into two names?

    Unfortunately, we are unable to split a pack into two names. However, some of our other customers with multiple children get their labels printed with just their last name so everyone in the house can use them.

    Can I get all of my labels with just one image? For example, just the train image from the Transportation theme?

    Sorry, your labels will be printed with all the images in the theme.

    How durable are Oliver's Labels?

    Our beautiful products are made from high-performance, waterproof, and scuff-proof materials that have been tested to be durable in a huge range of environments. Our sticky labels can be used on items that go in the dishwasher, microwave, fridge, freezer and outdoors. Our clothing labels are easy to apply and can be thrown into the washing machine and dryer.

    Will I get a receipt for my purchase?

    After your payment is successfully processed, we automatically send a receipt with order confirmation to the email address you provided in your account profile.

    What’s the difference between Iron-on Clothing Labels and Stick-eez™ Clothing Labels?

    Our Iron-on Clothing Labels can be applied anywhere on the clothing with your iron. Our Stick-eez™ Clothing Labels perform optimally on the ‘care-tag’ of your clothing and doesn’t require any ironing or sewing!

    Should I get Iron-on Clothing Labels or Stick-eez™ Clothing Labels?

    We recommend Stick-eez™ Clothing Labels if a lot of your clothes have ‘care-tags’. Otherwise, our Iron-on Clothing Labels will go on both tagged on non-tagged clothing so you can use them everywhere.

    Can Stick-eez™ Clothing Labels be stuck into clothing without a label?

    We recommend applying Stick-eez™ Clothing Labels to the ‘care-tag’ of your garments for optimal performance. If you find that most of you clothing do not have ‘care-tags’, we would suggest going with Iron-on Clothing Labels as they will go on both tagged on non-tagged clothing.

    Are your Iron-on Clothing Labels or Stick-eez ™ Clothing Labels removable once my child outgrows their clothes?

    Our Iron-on Clothing Labels are designed to be permanent so they cannot be removed. Our Stick-eez™ Clothing Labels are durable enough to stay on through the laundry yet removable when needed. In both cases, you can always stick a new label right on top if the item is being handed down.

    Are your Original/Mini Labels removable once my child outgrows their sippy cups?

    Our Original and Mini labels are designed with a permanent adhesive but you can peel them up if needed. As with any sticky label, it might leave some residue behind. Alternatively, you can stick a new label right on top.

    The previewer isn’t showing/ the previewer doesn’t look right…

    Unfortunately, the previewer is not always perfect in showing exactly how your labels will turn out. Rest assured that our designers look at each and every set of labels to make your labels look their very best.

    Can I pick up my order from your location?

    Absolutely! Our products are available for pick-up at any Staples store across Canada.

    Do I need to update you if I move so my Found-it™ information can be updated?

    Fortunately, your Found-it™ code only needs your email address for us to contact you if someone finds your lost item. Please inform us if your email address has changed.

    Are your sticky labels vinyl?

    Yes! Since November 2007 we perfected our top-secret method of printing full-color graphics on vinyl (When we first started OliversLabels.com, our labels were made of polyester). Our labels are completely waterproof and incredibly durable. In fact, we guarantee that our printing will never rub off.

    I see a “My shopping cart” and “My label basket”, what does this mean?

    The “My label basket” will apply and show only Oliver’s labels products you have saved to cart.
    The “My shopping cart” will apply to all products within Staples Copy & Print you have saved to cart, including Oliver’s labels products.

    I am an existing Oliver’s Labels customer, with the new partnership with Staples, will there be any changes to how I order?

    You will be prompted to set up a Staples Copy and Print account, from there, the ordering process has not changed. If you also have an existing Staples Copy and Print account, then you are already set-up to go!

    I have a question not listed here!

    Contact us with your question and we will get back to you right away.
    Email: contact us

    AIR MILES®Offer Details

    Why is STAPLES partnering with AIR MILES?

    STAPLES is offering AIR MILES reward miles to existing loyal customers, to offer additional added-value when shopping and purchasing from STAPLES, to enhance the overall in-store customer experience to encourage customers to try new products, and to attract new customers. Online and catalogue purchases included.

    What is the AIR MILES (base) offer at STAPLES?

    Customers will earn 1 AIR MILES reward mile for every $40 spent in a single transaction (after discounts, before taxes, some exclusions apply). Customers will also be able to earn bonus reward miles through promotions and special product offers. Online and catalogue purchases included. Visit staples.ca/airmiles or www.airmiles.ca for complete details, including Terms & Conditions and participating store locations.

    What are the AIR MILES (base) offer Terms and Conditions?

    Earn 1 AIR MILES reward mile for every $40 spent in a single transaction at all participating Staples locations or at Staples.ca after all discounts and exclusions are applied. Exclusions include but are not limited to: all taxes, delivery services, assembly services, all gift cards, self-serve copying, charitable donations, electronics levies, environmental and other third-party fees. Other exclusions may apply. AIR MILES Collector Card must be included at time of purchase.

    Are AIR MILES accumulated over multiple transactions? If I spend $40 over 2 transactions in the same week, will I accumulate 1 reward mile?

    No, customers will earn 1 AIR MILES reward mile for every $40 spent in a single transaction before taxes and after discounts (some exclusions apply) at all participating STAPLES locations or at staples.ca.

    Where can I find information about STAPLES’ AIR MILES offers?

    To learn about the AIR MILES base offer at STAPLES, visit staples.ca or www.airmiles.ca and staples.ca/airmiles. For complete details visit any Staples store. Flyer offers can be viewed on Staples.ca.

    Are all customers eligible to earn AIR MILES reward miles on their purchases?

    Yes. All retail and delivery customers (with the exception of Staples Advantage customers) will have the opportunity to earn base and bonus reward miles for their purchases (in-store, online or catalogue). Visit staples.ca or www.airmiles.ca for complete details, including Terms & Conditions and store locations.

    When can I start earning reward miles at STAPLES?

    Customers will be able to take advantage of this offer beginning March 6, 2013.

    Where is the AIR MILES (base) offer available?

    The offer is available to customers shopping at STAPLES stores, or making online and catalogue purchases. The offer is not available to STAPLES Advantage. Visit staples.ca/airmiles or www.airmiles.ca for complete details, including Terms & Conditions and participating store locations.

    Can I redeem my AIR MILES reward miles in-store (use AIR MILES Cash) at STAPLES?

    No, this new program feature is not available at STAPLES at this time. It is available at select Sponsors across the county. Visit www.airmiles.ca/cash for complete details.

    AIR MILES® Account Information

    I have questions about my AIR MILES account / want to learn more about the program. Where do I go?

    For complete program details, visit www.airmiles.ca or call 1 (888) AIR-MILES Air Miles Customer Care Centre Hours of Operation: Monday - Friday 8:00 a.m. to 7:00* p.m.local time Saturday 9:00 a.m. to 6:00 p.m. EST

    I want to enroll in the AIR MILES Reward Program. What do I have to do?

    To sign up for AIR MILES, visit www.airmiles.ca and go to “Enroll Now” to enroll and begin earning reward miles.

    If I don’t have my AIR MILES card at the time of purchase, can I come back and claim my reward miles at a later date?

    No. To receive AIR MILES reward miles, the customer’s card or number must be provided at time of purchase. Customers cannot return with their card at a later time to claim their reward miles.

    (< 60 days) I shopped at STAPLES but haven’t received my reward miles yet. When will they be posted to my account?

    Please allow up to 60 days from purchase date for reward miles to appear in your AIR MILES account.

    (> 60 days) I shopped at STAPLES but haven’t received my reward miles yet.

    Go to www.airmiles.ca/collector/ContactUs and complete the email form. Have your transaction details ready when contacting the AIR MILES Reward Program, as transaction information will be required.

    Will the AIR MILES Card Number and/or reward miles earned be printed on my receipt?

    The AIR MILES Card Number will be printed on the receipt (hashed with last 4 digits showing). However, the number of AIR MILES reward miles earned will not be displayed. AIR MILES Collectors can check the number of AIR MILES reward miles earned at www.airmiles.ca. Collector should allow for up to 60 days for miles to be posted.


    I visited the STAPLES website and can’t find any information about AIR MILES offer(s)?

    Visit www.staples.ca/airmiles for complete details.

    If I make a return, will the AIR MILES I earned on the original purchase be withdrawn?

    Yes. Returns will result in AIR MILES reward miles being debited from the Collector’s AIR MILES account, based on the original Transaction ID.

    Do I need my AIR MILES card during a refund?

    Customers are required to have both their receipt and AIR MILES reward miles card presented during a refund.

    Program Changes - easyRewards

    Will customers continue to earn easyRewards?

    Personal: Starting on February 28, 2013, easyRewards members will no longer receive easyRewards discounts / quarterly cheques.
    Business: Starting on February 28, 2013, easyRewards members will no longer receive easyRewards discounts / quarterly cheques. The Business Discount Program and Easy Tech program members will no longer receive easyRewards benefits.
    Teachers: Starting on February 28, 2013, easyRewards members will no longer receive easyRewards discounts / quarterly cheques.


    How does this affect the Business Discount Program Copy & Print members?

    The Business Discount Program members will no longer receive easyRewards benefits. Business Discount Program members will continue to receive discounts on eligible Copy & Print products and services.

    What happens to my easyRewards Savings account and payout?

    The easyRewards Program will be cancelled as of February 28, 2013. If you were on track to earn, you will receive 2/3 of your payout. Reward payout information for purchases made in January and February will be emailed to customers at the beginning of May.

    What is the payment breakdown?




    Will I still have access to the Online Rewards Centre and my sales transactions?

    As of July 1, 2013, customers will no longer be able to access the Online Rewards Center and view their sales transactions.

    Why is Staples Switching loyalty programs? Is the AIR MILES Program better than easyRewards?

    STAPLES Canada believes the AIR MILES Reward Program is more beneficial to its customers. One of the key benefits is that customers will earn rewards on their everyday purchases at a number of retail Sponsors, including STAPLES. Customers will also be able to earn bonus reward miles through promotions and special product offers. Online and catalogue purchases included.

    Where can I find more information?

    For more information, please contact the easyRewards Call Centre.
    P: 1-800-306-7141
    Email: ersavings@staples.ca
    To learn about the AIR MILES base offers at STAPLES, visit www.airmiles.ca and www.staples.ca/airmiles . For complete details and bonus and product specific offers visit any Staples store. Flyer offers can be viewed on Staples.ca.

    Do BDP and ET4B customers still need to present their Account Cards?

    Yes, any BDP customers for Copy purchases and ET4B customers still need to present their Account Cards to be entered at POS.

    CARDS AND INVITATIONS, CANVAS PRINTS & PHOTO GIFTS

    To view the Help Guide for Cards and Invitations, Canvas Prints and Photo Gifts, click here.

    To view the Help Guide for Cards and Invitations, Canvas Prints and Photo Gifts, click here.

    WEBSITE DESIGN SERVICES

    What are Website Design Services?

    Website Design Services allow you to create and host a website on the Internet. You can either build your own website or have one of our design experts build your website for you.

    What is the difference between do-it-yourself and do-it-for-me services?

    Do-it-yourself services allow you to build, manage and market your own website. Do-it-for-me services allow you to work one-on-one with a website designer to create a unique website for your business.

    Why should I choose Staples for website design services?

    Providing products and services to people who want to make more happen is what we do best! We have easy to use website builders, a team of website design experts and excellent customer service representatives standing by to take your calls.

    How do I purchase Website Design Services?

    Website Design Services can be purchased online only with your personal Staples Copy & Print account. All you need to do it click “Get Started” on any of the Website Design Services pages.

    How do I get started after I have purchased Website Design Services?

    You can access your service by clicking on “Manage my Site”, which can be found on the Staples Copy & Print homepage menu under Website Design Services. If you have chosen do-it-for-me services, you will be contacted by your designated website designer within 24 hours of your purchase.

    Same Day Custom Pro Stamps

    How do I order Same Day Pro Stamps?

    Same Day Pro Stamps can be ordered in store via our eKiosk or online with your personal Staples Copy and Print Centre account. Your account allows the Web site to remember your preference and process your orders.

    Why do I have to place my Same Day Pro Stamps order before 12:00pm?

    Same Day Pro Stamps orders must be placed by 12:00pm (local time) in order for your local store to have enough time to produce. Please allow for four hours for a store to complete your order. An order confirmation will be sent to your email address once your order is ready for pick up.

    If I place my Same Day Pro Stamps order after 12:00pm when can I pick up my order?

    If a Same Day Pro Stamps order is place after 12:00pm (local time), the order will not be ready for pick up until the next business day. An order confirmation will be sent to your email address once your order is ready for pick up. Please note most Staples stores are closed on Statutory and Civic Holidays. It is recommended that you check with your local store for their hours.

    Can I pick up my Same Day Pro Stamps order on a Statutory and Civic Holiday?

    An order confirmation will be sent to your email address once your order is ready for pick up. Please note most Staples stores are closed on Statutory and Civic Holidays. It is recommended that you check with your local store for their hours.

    BUSINESS REGISTRATION

    To view the FAQs for Business Registration and Incorporation, click here.

    To view the FAQs for Business Registration and Incorporation, click here.

    SAME DAY POSTERS AND BANNERS

    How do I order Same Day Posters and Banners?

    Same Day Posters and banners can be ordered in store, online or via our in-store eKiosk with your personal Staples Copy and Print Centre account. Your account allows the Web site to remember your preference and process your orders.

    Why do I have to place my Same Day Posters and Banners order before 12:00pm?

    Same Day Posters and Banner orders must be placed by 12:00pm (local time) in order for your local store to have enough time to produce. Please allow for four hours for a store to complete your order. An order confirmation will be sent to your email address once your order is ready for pick up.

    If I place my Same Day Posters and banners order after 12:00pm when can I pick up my order?

    If a Same Day Posters and Banners order is place after 12:00pm (local time), the order will not be ready for pick up until the next business day. An order confirmation will be sent to your email address once your order is ready for pick up. Please note most Staples stores are closed on Statutory and Civic Holidays. It is recommended that you check with your local store for their hours.

    Can I pick up my Same Day Posters and Banners order on a Statutory and Civic Holiday?

    An order confirmation will be sent to your email address once your order is ready for pick up. Please note most Staples stores are closed on Statutory and Civic Holidays. It is recommended that you check with your local store for their hours.

    SAME DAY LABELS

    How do I order Same Day Labels?

    Same Day Labels can be ordered in store, online or via our in-store eKiosk with your personal Staples Copy and Print Centre account. Your account allows the website to remember your preference and process your orders.

    Why do I have to place my Same Day Labels order before 12:00pm?

    Same Day Label orders must be placed by 12:00pm (local time) in order for your local store to have enough time to produce. Please allow for four hours for a store to complete your order. An order confirmation will be sent to your email address once your order is ready for pick up.

    If I place my Same Day Labels order after 12:00pm when can I pick up my order?

    If a Same Day Labels order is place after 12:00pm (local time), the order will not be ready for pick up until the next business day. An order confirmation will be sent to your email address once your order is ready for pick up. Please note most Staples stores are closed on Statutory and Civic Holidays. It is recommended that you check with your local store for their hours.

    Can I pick up my Same Day Labels order on a Statutory and Civic Holiday?

    An order confirmation will be sent to your email address once your order is ready for pick up. Please note most Staples stores are closed on Statutory and Civic Holidays. It is recommended that you check with your local store for their hours.