What is the Staples Copy & Print Centre website?

The Staples Copy & Print Centre website is a web-based document submission service that connects customers' desktop or laptop computers directly to the Staples Print Centre network through an easy-to-use web site.

The Staples Copy & Print Centre website simplifies the submission and purchase of documents, and eliminates common errors that can result from printing electronic files.

How much does it cost to use?

There is no additional cost beyond Staples Copy & Print Centre retail pricing.

Does The Staples Copy & Print Centre website use any Java applets?

No.

Does The Staples Copy & Print Centre website require the use of ‘cookies'?

Yes. A temporary cookie is used to identify the server session.

The Staples Copy & Print Centre website also attempts to install a permanent cookie to automatically fill in the customer's login information for any future sessions.

Does The Staples Copy & Print Centre website require a secure connection (https)?

Yes. A secure (SSL) connection is used whenever you send personal information (passwords, payment information, etc) or upload your documents. A secure connection is also in place whenever you upload a document to the Staples Copy & Print Centre.

What are the browser requirements of the Staples Copy & Print Centre website?

The Staples Copy & Print Centre website works best with browsers that comply with ‘W3C' (World Wide Web Consortium) standards: Internet Explorer 6 or higher, Firefox, Netscape 7 or higher, and Safari.

Can I have my online order printed at a different STAPLES Copy & Print Centre location than my preferred one?

The pick up location can easily be changed at www.staplescopyandprint.ca. Just click EDIT YOUR PICK UP LOCATION on the Confirmation/Verify Your Order screen during the order process. If left unchanged in MY ACCOUNT, your pick up location will automatically default to the STAPLES store selected as your preferred location.

How can I change my default preferred Staples Print Centre location?

You can change your default preferred Staples Print Centre by clicking the YOUR ACCOUNT link. On the right side column, you will see your preferred Print Centre. Click the MODIFY link and you can choose from any of the available Staples locations.

Why am I asked to pay in advance while placing my order at www.staplescopyandprint.ca?

We’ve made the switch to online payment to make it easier for you to do business with us. Online payment in advance makes the entire process more efficient by allowing you to pay with ease from the comfort of your home or office while eliminating this extra step when you pick up your order.

Terms & Conditions for coupon use on www.staplescopyandprint.ca

Only valid STAPLES Copy & Print Centre coupons can be redeemed on www.staplescopyandprint.ca. Please see in store to claim any other coupon offers. For in store eKiosk orders, applicable coupons must be presented to a Copy & Print Centre associate upon payment.

How do I claim a coupon on www.staplescopyandprint.ca?

Make sure to read the Terms & Conditions on the coupon offer to ensure that it is applicable to your purchase on www.staplescopyandprint.ca. At checkout, you have the option of entering a coupon code in your SHOPPING CART and redeeming it by clicking the VALIDATE button. Please note that if you are redeeming a product offer, you must first add the product to your cart before entering the associated coupon code. Note that coupon codes that contain 16 digits can only be applied once.

Who can I contact if I have trouble claiming a coupon online?

If a coupon cannot be redeemed for any reason a message will appear on screen alerting you to the exact nature of the error. If you are unsure as to why your coupon was not redeemed click on the CONTACT US link in the navigation bar at the top of your screen and select “Coupon not accepted” as your question type. Please be sure to indicate your coupon number. A STAPLES associate will contact you within 24 to 48 business hours. Please note that we send out various offers, some of which may be limited in quantity or redeemable only in our retail stores.

How do I pay for an order at www.staplescopyandprint.ca?

When you place your order at www.staplescopyandprint.ca, you will be prompted to submit payment by credit card. We accept all major cards, including Visa, MasterCard, American Express and our own Enterprise card (gift cards are excluded). Once you have supplied your credit card and billing information, simply click the PROCEED button to view and print your invoice.

What is a Card Security Code (CSC)?

The Card Security Code or CSC (also referred to as CVV) is the three- or four-digit number printed on the back of your credit card. As a security measure, we request your CSC so we can verify that the credit card being used is in the physical possession of the person using it. (Note: Enterprise cards do not offer this feature.) The online payment page at www.staplescopyandprint.ca explains how to locate this information, based on your card type.

What steps do you take to keep my credit card information safe?

Our encryption process protects all credit card and personal information during the submission process, ensuring that none of your information may be accessed in any way while it is being transmitted to us on the Internet. Once the transaction has been completed, we do not retain your credit card information on www.staplescopyandprint.ca.

How will I know when my copies are ready to pick up?

You will receive an automated e-mail indicating that your order is ready to pick up.

How do I pick up my order?

Simply present your printed invoice at the pick up location you selected when you placed your online order (indicated on your invoice).

How do I pick up my order if I do not have my invoice?

Your invoice may be reprinted by accessing MY ACCOUNT at www.staplescopyandprint.ca, or by using the email notification you receive once your order is ready to be picked up. If you are unable to access your staplescopyandprint.ca email account, you can have your invoice printed at your STAPLES Copy & Print Centre pick up location. Please note that a valid photo ID must be presented.

Can I send someone else to pick up my order?

Someone other than the person who paid for the order may pick it up as long as they present the printed invoice.

What if I need to cancel my order?

Orders not yet processed may be canceled by sending an email to the pick up location you selected. Send your email through the CONTACT US link found on any page at www.staplescopyandprint.ca. Select I NEED TO CANCEL MY ORDER as your reason for writing and be sure to include the order number to be cancelled.

Who can I contact if I have trouble submitting an online order?

Contact your preferred STAPLES Copy & Print Centre by clicking the CONTACT US link on any page at www.staplescopyandprint.ca, and selecting “I am having difficulty placing an order” as your question type. Please be sure to include your order number. A STAPLES associate will contact you within 24 to 48 business hours.

Is there someone I can contact if I have a question about my order?

Simply contact your STAPLES Copy & Print Centre pick up location (indicated on your invoice) by clicking the CONTACT US link on any page at www.staplescopyandprint.ca. Please be sure to include your order number. A STAPLES associate will contact you within 24 to 48 business hours.

Is there another way to submit my online order?

You can save your order to MY ACCOUNT at www.staplescopyandprint.ca and access it later at any STAPLES Copy & Print Centre location using an in-store eKiosk.

How do I make a feature suggestion?

Click on the CONTACT US link in the navigation bar at the top. The information you submit will be delivered directly to the Staples Online product team.

How long does it take to print an order?

File Submission (ie: document printing and finishing services) orders will be ready according to the following timeframe: Orders totaling less than $75 are ready in 6 business hours (coil binding jobs take 24 business hours). Orders between $75 and $350 are ready in 24 business hours. If your order is over $350, then a STAPLES associate will call you within 3 business hours to provide an accurate turnaround estimate.

For all other products (including: Business Cards, Personal Cards, Calendars, Greeting Cards, Bookmarks, Journals and Agendas, Posters and Signature Posters, Labels, all Wedding Products, and Invitations) your order will be ready in 5-10 business days.

Are there times when the services of the Staples Copy & Print Centre website are unavailable?

We aim for a 99% uptime, with minimal pre-scheduled maintenance periods during which the service may be unavailable.

How do I delete a document from the YOUR DOCUMENTS page?

There are two ways you can delete your document from the YOUR DOCUMENTS page. The first is to check the box beside the document name(s) you want to delete and then click the DELETE button. The second is to click either the document name or the DETAILS link. This will take you to the document details page. Click the DELETE DOCUMENT link in the right hand sidebar.

How do I permanently save a document in the YOUR DOCUMENTS page?

There are two ways you can permanently save your document from the YOUR DOCUMENTS page. The first is to check the box beside the document name(s) you want to save and then click the SAVE button. The second is to click either the document name or the DETAILS link. This will take you to the document details page. Click the SAVE link in the right hand sidebar.

How do I make changes to my document's finishing options?

From the YOUR DOCUMENTS page, click either the document name or the DETAILS link. This will take you to the document details page. Click the MODIFY link in the right hand sidebar. This will take you to the MODIFY DOCUMENT PRODUCTION OPTIONS page. You can now make changes to your document’s finishing options.

How do I add a new document to an existing document I have saved online?

If you are uploading your new document via the print driver, you can get to the PRINT NEW DOCUMENT page after logging on. In the right sidebar is the "Is this part of an existing document" section. In the drop down menu is a list of documents that are listed in the YOUR DOCUMENTS page. Select the document you want your new document added too. Click the ADD button and your new document will be added to the end of your existing document. You can then choose your document finishing options.

Why do I have to check the copyright ownership box?

We are not allowed to print copyrighted material without written consent.

Why can't I see the preview of my document?

If you are unable to see the preview of your document, you will need to do the following:
In your browser menu,
On your browser menu:
1. Click Tools
2. Click Internet Options
3. Click the SECURITY tab
3.1. Click the TRUSTED SITES green check
3.2. Then click the SITES button
3.3. In the blank field, type: http://staplescanada.webprint.com/webprint
3.4. Click ADD
3.5. In the blank field type: https://ps1.webprint.com
3.6. Click ADD
3.7. Click OK on the pop up
4. Click OK

Why doesn't the CONTINUE button appear on the MY ORDERS page?

If the Continue button doesn’t appear on the MY ORDERS page, then you may have a COULD NOT PRICE error. This means you have chose a production option that is not available. You need to remove the document from the MY ORDERS page, and then return to the document and change your document finishing production options. Also, you can check to see whether a price is displayed before your select the ORDER DOCUMENT button.

How can I remove a document from the MY ORDERS page?

To remove a document from the MY ORDERS page, click the REMOVE link next to the thumbnail preview in the Document table.

Is there a file size restriction for submissions?

The current policy does not restrict the file size of document submissions.

How do I re-order a document that has previously been ordered?

Go to your ORDER HISTORY page. There are two ways you can re-order your document. The first is to click the RE-ORDER link next to the order number. This will add the document to the MY ORDERS page with the exact finishing production options as previously ordered. The second method is to click either the order number or the DETAILS link. This will take you to the Order Details page. Click the RE-ORDER button. This will add the document to the MY ORDERS page with the exact finishing production options as previously ordered.

How do I change my e-mail notifications settings?

You can change your default e-mail notifications by clicking the YOUR ACCOUNT link. On the right side column, you will see a NOTIFICATIONS section. Click the MODIFY link and select the notifications that you want. You can also choose whether they are sent as TEXT or HTML.

Where can I find the latest version of Adobe Reader?

Follow this link to get the latest version of Adobe Reader: http://www.adobe.com/products/acrobat/readstep2.html

I have a file that I know is a PDF, but the website claims it is not in a PDF format. What should I do?

Check to see that the file has the .PDF extension. Also, check that the filename does not have any special characters such as an ampersand (“&”).

No price is displayed when I select my finishing options, what should I do?

If you do not see a price, then you have selected production options that conflict with each other. Click on the panels on the CHOOSE or MODIFY PRODUCTION OPTIONS page to see the conflicts. As you select the panels, the resulting conflict will appear beneath the panel name. Once you find the offending option, change or remove it and the price will display.

What types of images can I use for calendars and greeting cards?

Please upload JPEG, PNG, GIF, BMP or TIFF files only. A maximum file size of 28 MB is allowed.

Can I choose a specific starting month for my calendar?

Yes. Simply select the desired start month from the Month drop-down list provided.

I did not receive an email confirmation of my order. How do I know whether the order was received?

Confirmation emails may be detected as SPAM by some email providers. If you have not received a confirmation email after submitting your order, contact us via email by clicking here.

What are the dimensions of a completed calendar?

Deluxe calendars can be created in either 8.5" x 11" or 11" x 17". Classic calendars are 11" x 17" and Express calendars are 8.5" x 11". Year-In-View calendars are available in sizes 8.5" x 11", 11" x 17", 18" x 24", 20" x 30" and 24" x 36".

What is the recommended image size for optimal quality?

On average, images that are 4 to 6 MB with a resolution of 220 ppi will provide excellent image quality for your calendar. Larger files are also accepted, but will take longer to upload as well as use more space in your gallery.

How do I upload images to My Gallery?

1. Log in or create an account to access your Image Gallery and Save feature.
2. Click on My Gallery in the My Account section.
3. Click on Create New Photo Album and name your album.
4. Click on your photo album and add images from your computer using the Browse function. Images can be uploaded all at once by selecting multiple files from the Browse menu at the same time.

How do I use images from My Gallery while creating my calendar or greeting card?

1. You must be logged into your account to access your Image Galleries.
2. Select the greeting card or calendar and style template you wish to customize.
3. In the Add Images section, click on My Gallery. This will take you to the Image Galleries belonging to your user account.
4. Select the desired Image Gallery folder and click on the thumbnail preview of the image you wish to place on the current page of your calendar or greeting card. This will automatically take you back to your calendar or greeting card template and insert the image you selected.
5. If your greeting card or calendar requires additional images on each page, click on My Gallery and select your next image from the thumbnail previews.

How do I check my text for spelling errors and layout concerns while I create my calendar?

We recommend that you check the spelling and placement of your text in the zoom preview located on each page of the calendar template. Note that there is no spell check option and your text will appear exactly as it's shown in the zoom preview. If text is cropped in the zoom preview, please reduce your font size. Do not let your text touch the edge of the preview page and always leave a bit of space under your text. At the end of the calendar creation process, you will be able to download a free printable pdf proof of your calendar. This may take a few minutes depending on your Internet connection. Once your pdf viewer is open, you will need to wait for the pdf to download to your computer. Use your pdf as a final review of your calendar’s data and layout.

Can I highlight personal dates on my calendar?

You can add Canadian and US national holidays to your calendar, as well as general holidays and any personal dates. This option will be available after you have customized every month in your calendar.

How do I save my work while creating my calendar or greeting card?

We recommend that you save your work during the calendar creation process by clicking on Save, located on each page. This will automatically save your progress under My Account in the My Saved Jobs section. Similarly, greeting cards can be saved during the creation process by clicking on Save, located on the template customization page.

What is the paper quality of your calendars and greeting cards?

Express calendars are printed on 32 lb white paper stock, matte finish. Classic and Deluxe calendars, 8.5" x 11" and 11" x 17", and all greeting cards are printed on 100 lb card stock, matte finish. Year-In-View calendars sizes 8.5" x 11" and 11" x 17" are printed on 65lb card stock; 18" x 24", 20" x 30" and 24" x 36" Year-In-View calendars are printed on glossy poster paper.

How long does it take for you to produce my calendar or greeting card?

Calendar and greeting card orders are ready for pick-up within 5 to 10 business days. This may vary in remote locations. You will be notified via email when your order is ready for pick-up. If you are ordering multiple items you will have the option on the Order Verification page to select to be notified as each item is completed or when all items within your order are completed.